Via Joel, there is required reading on Microsoft here.
I am currently involved with Microsoft's MCS and DPE in my job. I know that many of the people that I interact with are fervent readers of both Joel and of Mini-Microsoft, and that they will eventually read the above-mentioned article.
What has happened to my beloved Microsoft? Thank the lord that we are engaging some of the most talented Microsoft partners on the planet.
©2006 Marc Adler - All Rights Reserved
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And interestingly a former MS developer who worked on the shutdown feature gives his insight into what went wrong http://www.drizzle.com/~lettvin/2006/11/windows-shutdown-crapfest.html
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